Frequently Asked Questions
Everything you need to know about your wellbeing journey.
Are your products 100% natural?
Yes, we pride ourselves on using 100% natural fragrances that offer true therapeutic benefits. We avoid harsh chemicals and synthetic perfumes to ensure the purest experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express delivery options at checkout if you need your wellbeing boost a little sooner.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unused items in their original packaging within 30 days for a full refund.
Are NEOM products vegan and cruelty-free?
We are proudly cruelty-free and do not test on animals. The majority of our range is vegan, though a few products contain sustainably sourced beeswax or honey.
Can I track my delivery?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna.